Privacy policy

Data Retention & Privacy Rights
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting obligations. Purchase and transaction data are securely stored for up to seven years in accordance with tax regulations, while marketing data are retained until you opt out or request deletion.

Under GDPR, CCPA, and other applicable data protection laws, you have the following rights: - Access: You may request a copy of your personal data held by us. - Rectification: You can request corrections to any inaccurate or incomplete data. - Deletion: You may request deletion of your data, except where retention is required by law. - Restriction: You may request limited use of your data under certain circumstances. - Portability: You can request transfer of your data to another service provider. - Objection: You may object to certain types of data processing, including direct marketing.

Requests can be made at any time by emailing info@frostchakra.com.

Frost Chakra Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (www.frostchakra.com) or make a purchase.

Data We Collect
We may collect personal data including your name, email address, billing/shipping address, phone number, payment details, and browsing information. Data is collected through checkout, newsletter sign-ups, cookies, and analytics.

Use of Data
We use your data to:
- Process and deliver your orders.
- Communicate with you about purchases, returns, or support.
- Send marketing communications (if opted-in).
- Improve website functionality and customer experience.

Data Storage & Security
Your personal data is stored securely in compliance with GDPR, the UK Data Protection Act 2018, and CCPA standards. We do not sell or share your data with third parties other than trusted service providers necessary for order fulfilment, payments, and analytics.

Your Rights
You may request access, correction, deletion, or restriction of your personal data at any time. For such requests, contact info@frostchakra.com.

Cookies & Tracking
Our Cookie Policy (below) explains how cookies are used for analytics and shopping functionality.

Contact Information
For all privacy-related questions: info@frostchakra.com